Frequently asked questions

If you need help, we have a list of frequently asked questions and answers. We strive to give you the best experience possible. Click a question below to view the answer.

No. An estimate will only net you a Quote, not an Invoice. 

We are a little different than other AVL companies out there. We don't mark up the equipment we install to "Street Price" like everyone else does; we are not a equipment supplier, we are integrators. Because of this, you save a significant percentage on the entire installation. However, in order for us to be able to not mark the product up to such extreme margins, we require 100% payment on all equipment purchases and installation rental needs upon ordering. Usually the other guys' 25%-50% down payment covers this anyway- we are just saving you the extra money that you would pay in the end! 

We absolutely want you to! We are not out to sell you something you don't need, even if its ourselves! Maybe another AVL company is going to be a better fit for you- it would make us sad that we don't get to work with you, but we understand its for the best!

Of course! However, all manufacturers' return policies (restock fees, freight charges, non-returnable policies) still apply! Please note that some Manufacturer's products are non-returnable. Services and other labor costs are non-refundable. Unused warranties are non-refundable after 30 days.

Most instances will be within a few days, based on equipment arrival time from the manufacturer. For full integration jobs we will strive to install and have you up and running in 20-30 business days from hiring us!

Our first priority is education. We wont let you hire us unless you know exactly what we are going to be installing, and how it is going to benefit you! After we have it working and looking good, we wont leave until you are confident in your working knowledge of the equipment! It would be crazy to buy a car when you don't know how to drive, so we pride ourselves in teaching you how to drive your equipment like a pro!